Data-Driven Self-Service Best Practices at Dreamforce ‘16
Doing customer self-service right has many benefits – happier customers, higher case deflection and self-service success, and more scalable customer service operations. But not every company with a...
View ArticleThree Reasons Why Self-Service is Failing You
Your organization is likely experiencing a shift in customer expectations – and you’re not alone. The reality is, the world of customer service is evolving and is trying to keep up with the...
View ArticleIntroducing Free AI-Powered Search for Every Salesforce Community & App
Coveo for Salesforce Free Edition is Now Available Over the last few years, Coveo has been optimizing the search experience for some of the world’s biggest and most innovative brands to help their...
View ArticleWhy Your Customer Community is Falling Short
Not all customer communities are equal. Does yours stack up? Today’s consumers have access to more knowledge and options than ever before. This has resulted in a complete shift in power, giving...
View ArticleCoveo Family of Products for Salesforce: AI-Powered Search Solutions for...
Enabling intelligent self-service and support for every company on the Salesforce platform Companies need AI to scale. Netflix and Amazon have revolutionized the customer self-service experience by...
View ArticleDefining Your Salesforce Community’s Business Value
CMX SPACE model meets Coveo AI-powered search Communities have become so multifaceted. They are capable of so much that it can be difficult to know where they live in a business, making it difficult to...
View Article5 Ways Search Improves Self-Service and Drives Engagement
It’s time to go full throttle with your Salesforce Community. So, you want to improve self-service and Community engagement? I’ll let you in on a secret that is revolutionizing the communities of some...
View ArticleWhy Salesforce Lightning Community Builder is a Game-Changer
[This post has been updated with newer, even cooler information] Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community...
View Article6 Ways to Maintain a Healthy Customer Community
Are you looking to improve engagement and increase the amount of repeat visitors on your community site? The key to gaining and retaining your customer base is to build a healthy customer community....
View ArticleThe “Science” Behind a Booming Salesforce Self-Service Community
Not a Data Scientist? Not a Problem. Creating a lively self-service community is often treated like a science project. Many companies are unaware of what it takes to drive self-service success, so they...
View ArticleRemoving the Barriers to Customer Self-Service Success
Your customers have questions and are chronically pressed for time. They’re turning to your support center to get answers… don’t make them wait. They rely on you to simplify their lives and if they...
View Article5 Must-Do’s for Community Managers at Dreamforce
As many of you are very aware, Dreamforce is taking place in the next few weeks. The event will offer Salesforce customers the chance to gain valuable insights into industry trends and into the very...
View ArticleDreamforce Redux: Salesforce Doubles Down on its Product Strategy
The Burning Man of Enterprise Software. The SXSW for Cloud Computing. The COMDEX for the 21st Century. Whatever you call Dreamforce, just don’t call it hype. Each year 170,000 Trailbazers descend upon...
View Article5 Ways to Deliver Great Customer Self-Service
Your customers prefer to self-serve. If you’re worried about making an investment in your customer self-service strategy, don’t be. Self-service is a non-negotiable in the digital age, so there’s no...
View ArticleWelcome to the Newest Release of Coveo for Salesforce
One of our most celebrated core values at Coveo is passion. This passion drives everything we do from hiring the right people to developing the next great product. And this passion for the Coveo for...
View ArticleBoost Agent Productivity with Live Agent Chat and Coveo for Salesforce in...
Time is money, money is power, and power is having relevant information at your fingertips when you need it most. Coveo is at the leading edge of relevance. We’ve been named a leader in Gartner’s MQ...
View ArticleCoveo for Salesforce Spring’19 Release – Our Biggest Lightning Release Yet!
In 2018, our customers overwhelmingly told us – they’re moving to Salesforce Lightning. They realize that “Lightning is a catalyst for unleashing productivity, innovation and transformation across...
View Article5 Reasons You Can’t Miss Salesforce World Tour Toronto
The Salesforce World Tour is coming to Toronto on Thursday, April 11. If you’re local and are still on the fence about attending this year, think no more! Here are 5 convincing reasons why you should,...
View ArticleHow to Host a Successful Demo Jam at Your Next Salesforce World Tour
I did it! My first Salesforce Demo Jam! What is a Demo Jam? According to Salesforce, “Demo Jams are a game show style event where 4-8 app partners showcase their most compelling app in a super short,...
View ArticleCoveo AI-Powered Search and Recommendations Now Available for Salesforce B2B...
We’re excited to announce that our industry leading AI-powered search and recommendations solution is now available to personalize every interaction for every shopper on the Salesforce B2B Commerce...
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