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How to Host a Successful Demo Jam at Your Next Salesforce World Tour
I did it! My first Salesforce Demo Jam! What is a Demo Jam? According to Salesforce, “Demo Jams are a game show style event where 4-8 app partners showcase their most compelling app in a super short,...
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Coveo AI-Powered Search and Recommendations Now Available for Salesforce B2B...
Coveo announced that it’s AI-powered search, recommendation, personalization platform is now available to make more relevant interactions for shoppers on the Salesforce B2B Commerce platform. We joined...
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How to Accelerate Your Service Transformation with Salesforce Lightning and...
Don’t miss out on the opportunity to build a powerful and relevant community with Salesforce Lightning and Coveo. Being digital is no longer enough for your customers. They need you to be relevant....
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Dreamforce 2019 in Review: a Coveo sessions recap
Can you believe it has already been five days since Dreamforce ended? We can’t because our experience is still ongoing. When Dreamforce finished, the event itself came to a close, but the opportunity...
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Are Your Digital B2B Commerce Experiences Ready for the Next Normal?
Last Wednesday, Brian McGlynn (VP Commerce at Coveo) and Andy Peebler (VP B2B Commerce at Salesforce) came together for the live webinar “Are Your Digital B2B Commerce Experiences Ready for the Next...
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Why Salesforce Lightning Experience Builder Is Still a Game-Changer
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release, and “Experience Cloud” in September of 2020), Salesforce Experience Cloud has grown in...
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How You Can Drive Customer Success at Coveo
At Coveo, Customer Success (CS) is more than a department, it’s a commitment to our customers, and a north star for cross-functional alignment. While there are industry-leading indicators of CS...
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Why Salesforce Lightning Community Builder Is Still a Game-Changer
Ever since the debut of Salesforce Portals (re-architected and renamed “Communities” in the Summer ‘13 release), Salesforce Community Cloud has grown in popularity and capability. As organizations look...
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How to Turn Your Salesforce Community into a Case Deflection Engine with AI
How can you turn your Salesforce Community into a case deflection engine? Let’s back up a little. Thanks to the global pandemic, consumers increasingly expect a top-notch virtual customer experience;...
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Why Your Customer Self Service Portal Is Failing You
Everyone wants their customers to be happy, right? After all, if they don’t feel taken care of, they can easily move on to a competitor’s product or service. (Which 12% are ready to do after just one...
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